Shipping/RMA (Returned Materials Authorization) Coordinator

The role

The RMA Coordinator oversees and streamlines the returns process in a manufacturing environment. This person processes RMA orders, works with internal departments, and manages vendor communications.

What you will do

• Processing and following up on any open RMA orders
• Working with production, purchasing, warehouse, shipping, and accounting to close RMA orders
• Manually load or unload RMA orders from pallets, skids, or other lifting devices
• Process changes in ERP system (INFOR)
• Confirm quality checks and documentation have been completed
• Communicate with vendors on returning items for replacement or receiving credit notes
• Follow existing RMA processes and protocols
• Assist in all aspects of the purchase process
• Notify stakeholders of any potential delay of materials
• Maintain accurate files regarding pricing, order confirmations, and vendor issues

Required qualifications

• Valid forklift certification
• Minimum of 2+ years working in Warehouse/Shipping
• Strong communication, time management, organizational and problem-solving skills
• Access to reliable vehicle
• Able to handle heavy lifting (up to 50lbs)
• Able to travel and work at all IEM sites

Nice to have

• High school graduate with some technical post secondary training or experience
• Previous RMA experience in Manufacturing
• One year of forklift experience combined with a valid forklift certification

Benefits

• Medical
• Financial
• Other benefits

About the company

IEM builds electrical distribution systems and delivers solutions for complex power needs. The company has been operating for 75 years.