Care Community Leader

The role

The Care Community Leader oversees day-to-day care and business operations for Hope and Healing Clinic. This role builds Tribal partnerships and supports clinical delivery through relationship-building and operational leadership.

What you will do

• Oversee the day-to-day care and business operations of Hope and Healing Clinic.
• Partner with the Clinic Administrator and Medical Director to achieve operational, financial, quality, and patient experience goals.
• Serve as the primary leadership sponsor and supervisor for the Clinic Administrator.
• Manage clinic budgets, performance metrics, reporting, analytics, and operational forecasting.
• Lead the planning, development, and optimization of new care programs, services, and facilities.
• Coordinate shared service resources including compliance, technology, billing, human resources, marketing, and facilities support.
• Build and maintain strong, in-person relationships with Tribal leadership, health directors, cultural liaisons, Elders, and community members.
• Attend Tribal meetings, community gatherings, and other events to strengthen partnerships.
• Serve as the trusted liaison between the clinic, Tribal stakeholders, and the broader Indigenous Pact organization.
• Support patient and community growth through outreach initiatives, marketing partnerships, referral development, and healthcare collaboration.

Required qualifications

• Bachelor's degree in healthcare, healthcare administration, business administration, public health, or a related field.
• 7+ years of progressive leadership experience in healthcare operations and care delivery.
• 5+ years of experience in addiction treatment, behavioral health, multi-specialty healthcare, outpatient services, or related clinical settings.
• Demonstrated success overseeing healthcare operations, including patient services, revenue cycle functions, staffing, compliance, technology, and facility operations.
• Experience leading managers and multidisciplinary healthcare teams.
• Strong background in strategic planning, stakeholder management, resource allocation, performance management, and quality improvement.
• Ability to build trusted relationships across diverse groups and navigate complex organizational partnerships.

Nice to have

• Master's degree
• Experience working within Tribal healthcare systems, including Tribal health programs, Indian Health Service (IHS), or 638 facilities.
• Experience leading clinic operations, including compliance, billing processes, care team oversight, and operational performance.
• Background in community health outreach, health education, or community-based healthcare initiatives.
• Experience in behavioral health, substance use disorder treatment, mental health services, or co-occurring disorder programs.
• Familiarity with FQHC or FQHC Look-Alike operations, including UDS reporting, sliding fee scales, and HRSA compliance.
• Experience with revenue cycle management and supervision of billing or coding teams.
• Demonstrated success building partnerships with healthcare organizations, government agencies, educational institutions, and community-based organizations.
• Experience using electronic health record systems, including KIPU.
• Experience developing patient engagement, outreach, or growth initiatives.

Benefits

• Generous PTO, including vacation and wellness time, plus company-paid holidays
• Competitive benefits, including 401(k), medical, dental, and vision insurance
• Open and transparent communication with leadership
• A mission-driven organization committed to giving back and improving the communities we serve
• A development-focused environment where you have the autonomy and support to shape your career path

Before you apply

• Preference will be given to qualified native applicants.
• Must be able to provide Indian Preference documentation if claimed.

About the company

Indigenous Pact PBC, Inc. is a certified B-Corporation that aims to create health equity for American Indians and Alaskan Natives. They help strengthen the sustainability of Tribes and Tribal Organizations' health, wellness, and long-term care programs and services.