Client Success Expert (Commercial Team) (Remote)

The role

The Client Success Specialist will build and maintain client relationships. You will ensure the delivery of solutions and communicate progress to stakeholders.

What you will do

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules

Required qualifications

• Proven track record of managing client relationships
• Strong communication and interpersonal skills
• Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment
• Empathetic understanding of client needs and ability to address them effectively
• Ability to address challenges and proactively offer solutions

Nice to have

• Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales

Before you apply

• Review of application against job requirements
• May be invited to submit a video interview
• Video interview may be followed by a test or short project
• Interviews conducted via live meeting or Zoom

About the company

INFUSE prioritizes employee satisfaction and creates a workplace where everyone feels valued and connected. The company is committed to complying with applicable data privacy and security laws and regulations.