Medical Information Specialist II - (Remote)

The role

A frontline specialist provides virtual or telephonic support to clients, customers, patients, and healthcare professionals. The role involves delivering drug and medical device product information through clinical dialogue.

What you will do

• Maintain quality and productivity standards for client programs.
• Identify, address, and document Information Requests, Adverse Events, Product Quality Complaints, and Special Situations.
• Conduct study compliance calls to volunteers in clinical or medical research trials.
• Enroll participants in educational seminars.
• Provide patient support to those enrolled in Patient Support Programmes.
• Collect demographic data and disposition information for product, sample, and literature fulfilment.
• Capture information in designated databases.
• Communicate with callers in an empathetic manner and explain medical terminology.
• Support administrative and other business-related duties.
• Adhere to company policies, Standard Operating Procedures, and compliance requirements.

Required qualifications

• Registered Professional Nurse with current registration and good standing with the South African Nursing Council (SANC), or other relevant South African healthcare professional registration as require
• Excellent verbal, written, and listening communication skills.
• Demonstrated proficiency in spoken and written English.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, and Teams), business applications, and contact centre technologies.
• Ability to maintain a secure remote work environment and comply with company information security requirements.
• Ability to lift, carry and otherwise move up to 25 pounds.
• Ability to sit, stand or walk for various lengths of time throughout the day.
• Ability to communicate effectively with clients and co-workers.
• Ability to proficiently operate computer hardware and software on a daily basis.

Nice to have

• Knowledge of United States healthcare systems, medicines regulation, and pharmacovigilance requirements
• Experience in Medical Information, Pharmacovigilance, Patient Support Programmes, healthcare call centres, or related pharmaceutical industry roles

About the company

Inizio is expanding its global Medical Information and Contact Centre teams across APAC and South Africa to support leading global healthcare organizations.