Medical Information Specialist III - (Remote)

The role

A frontline specialist provides virtual or telephonic support to customers, patients, and healthcare professionals. The role involves delivering complex drug and medical device information while ensuring compliance with healthcare regulations and pharmacovigilance requirements.

What you will do

• Deliver virtual or telephonic support to customers, patients, and healthcare professionals.
• Provide complex drug and medical device information.
• Identify, address, document, and escalate Information Requests, Adverse Events, Product Quality Complaints, and Special Situations.
• Conduct study compliance calls to volunteers in clinical and medical research trials.
• Enroll participants in educational seminars and support programs.
• Provide patient support to individuals in Patient Support Programs.
• Collect demographic data and disposition information for product and literature fulfillment.
• Document program-specific information within designated databases and systems.
• Provide high-quality responses to complex medical information inquiries.
• Adhere to company policies, FDA requirements, and privacy laws like HIPAA and the Philippine Data Privacy Act.

Required qualifications

• Current registration and good standing with the Professional Regulation Commission (PRC) or the Philippine Board of Pharmacy as a licensed Pharmacist.
• Bachelor of Pharmacy (BPharm), Doctor of Pharmacy (PharmD), or equivalent recognized pharmacy qualification.
• Excellent verbal, written, and listening communication skills.
• Proficiency in spoken and written English.
• Proficiency in Microsoft Office applications, business applications, and contact center technologies.
• Ability and willingness to work schedules that support U.S. business operations, including evenings, overnight shifts, weekends, and holidays.
• Strong analytical, problem-solving, and organisational skills.
• Ability to lift, carry and otherwise move up to 25 pounds.
• Ability to sit, stand or walk for various lengths of time throughout the day.
• Ability to communicate effectively with clients and co-workers.
• Ability to proficiently operate computer hardware and software on a daily basis.
• Ability to maintain a secure remote work environment.

Nice to have

• Knowledge of United States healthcare systems, medicines regulation, and pharmacovigilance requirements
• Experience in Medical Information, Pharmacovigilance, Patient Support Programs, healthcare call centers, or related pharmaceutical industry roles

About the company

Inizio is expanding its global Medical Information and Contact Centre teams across APAC and South Africa to support leading global healthcare organizations.