Health Care Communicator - (Remote)

The role

The Health Care Communicator represents clients through inbound and outbound communications. This includes pre-screening volunteers for research trials, triaging inquiries, and providing medical information for pharmaceutical and medical device products.

What you will do

• Maintain high-quality standards by adhering to approved scripts, procedures, and program guidelines.
• Collect, document, and maintain required information within client and company systems.
• Document and triage Medical Information Requests, Adverse Events, and Product Quality Complaints.
• Complete literature and product fulfillment activities.
• Communicate professionally and empathetically with healthcare professionals, patients, caregivers, and consumers.
• Manage multiple programs and priorities while maintaining accuracy and productivity.
• Comply with company policies, SOPs, quality standards, and security requirements.
• Support administrative and other business-related activities.
• Safeguard confidential and sensitive information in compliance with privacy laws and reporting requirements.
• Perform other duties as assigned.

Required qualifications

• Bachelor's degree from an accredited college or university, or equivalent combination of education and relevant work experience.
• Excellent verbal and written English communication skills.
• Proficiency using Microsoft Office applications, web-based systems, and data entry platforms.
• Ability to navigate multiple software applications while managing customer interactions.
• Pleasant telephone manner.
• Ability to lift, carry and otherwise move up to 25 pounds.
• Ability to sit, stand or walk for various lengths of time throughout the day.
• Ability to communicate effectively with clients and co-workers.
• Ability to proficiently operate computer hardware and software on a daily basis.
• Ability to effectively operate computers, telephony systems, standard office equipment, and business applications.
• Ability to work remotely in a secure work environment.

Nice to have

• Familiarity with U.S. FDA regulations and healthcare industry requirements
• Knowledge of United States healthcare systems, medicines regulation, and pharmacovigilance requirements
• Experience in Medical Information, Pharmacovigilance, Patient Support Programs, healthcare call centers, or related pharmaceutical industry roles

About the company

Inizio is expanding its global Medical Information and Contact Centre teams across APAC and South Africa to support leading global healthcare organizations.