Specialist, B2B Account Recovery

The role

The Specialist, B2B Account Recovery manages a portfolio of restaurant partner accounts in default. You will drive recovery efforts from initial outreach through resolution by negotiating payment plans and settlements with restaurant owners.

What you will do

• Own a portfolio of restaurant partner accounts in default.
• Develop recovery strategies tailored to each partner's circumstances.
• Maintain consistent communication with restaurant owners and operators.
• Prioritize accounts based on financial exposure and business risk.
• Lead negotiations with restaurant owners for payment plans, settlements, or restructures.
• Document negotiated agreements and ensure commitments are executed.
• Review executed agreements to identify contractual obligations and default triggers.
• Prepare and issue notices of default and other recovery documentation.
• Coordinate with Legal on escalated matters and enforcement activities.
• Maintain accurate records within Salesforce and internal systems.

Required qualifications

• 3–5 years of experience in B2B collections, commercial account recovery, credit, receivables management, or a similar client-facing financial role.
• Experience negotiating payment plans, settlements, or commercial resolutions.
• Strong understanding of commercial agreements and contractual obligations.
• Experience conducting financial negotiations with business owners or executive stakeholders.
• Experience using CRM platforms such as Salesforce, HubSpot, or similar systems.
• Strong organizational, written, and verbal communication skills.
• Ability to work full-time from our Austin office.

Nice to have

• Experience in hospitality, restaurant finance, fintech, banking, commercial lending, or alternative financing.
• Familiarity with secured lending concepts and UCC filings.
• Startup or high-growth company experience.
• Experience partnering with legal teams during commercial recovery efforts.

Benefits

• Benefits

About the company

inKind is a fintech platform that provides restaurants with growth capital and helps consumers discover dining experiences. The company aims to help restaurants thrive through flexible capital and technology.