Director of Partner Growth

The role

The Director of Partner Growth & Strategy will build the strategy, systems, technology, and playbooks for the Account Management organization. This role develops processes, sales methodologies, and data-driven engagement strategies to improve Account Manager effectiveness and restaurant partnership value.

What you will do

• Develop and improve processes, tools, and methodologies for Account Management.
• Create repeatable playbooks for renewals, funding, expansion, and partner recovery.
• Design the restaurant partner journey from onboarding through expansion.
• Build proactive, data-driven engagement strategies.
• Develop sales methodology, pitch frameworks, and training programs.
• Partner with Product, Engineering, and Operations to drive technology and automation.
• Identify manual activities to automate or move to self-service.
• Serve as a voice of the restaurant partner to influence product development.
• Develop KPIs and reporting to measure Account Management effectiveness and partner health.
• Identify opportunities for improvement in people, process, product, and technology.

Required qualifications

• Experience building or scaling Account Management, Customer Success, Revenue Operations, Sales Strategy, Partner Growth, or similar functions.
• Strong understanding of B2B sales and expansion motions.
• Highly analytical and comfortable using data to diagnose problems and identify opportunities.
• Experience developing sales processes, playbooks, and training.
• Understands CRM systems, sales automation, and workflow design.
• Experience partnering with Product and Engineering teams.
• Ability to translate frontline customer feedback into scalable product and process improvements.
• Comfortable designing and running experiments.
• Exceptional cross-functional leadership skills.
• Ability to communicate with both Account Managers and Product Managers.
• Strong bias toward action and measurable outcomes.

Nice to have

• Experience in restaurants, hospitality, fintech, payments, marketplaces, SaaS, or other multi-location businesses

About the company

inKind connects passionate diners with exceptional restaurants across the country. The company partners with thousands of restaurants and has millions of users through the inKind app.