Retail Partner Manager

The role

You will manage retailers who have signed on to the Instacart platform. You will drive business insights, implement operational processes, and manage client needs and stakeholder relationships.

What you will do

• Launch new partners and manage relationships with existing Instacart retail partners
• Establish a deep understanding of Instacart's business operations
• Develop strategic plans to meet retail partners' needs
• Work with cross-functional teams to guide implementation of strategic plans
• Lead launch process for new partners including catalog setup, marketing, PR, and operations
• Perform data analysis to drive business insights and growth strategies
• Establish processes and reporting to streamline team operations
• Devise strategies to help retail partners grow their business on Instacart
• Engage, educate, collaborate, and problem solve with external partners

Required qualifications

• 5-7 years previous account management experience
• Excellent communication skills with the ability to distill complex issues
• Experience with large data sets and ability to extract business insights from analysis
• Strong analytical skills
• Comfort with ambiguity and a rapidly evolving business landscape
• Solid stakeholder management skills, both for internal and external stakeholders
• Quick communication response times
• Ability to manage across functions and present to leadership
• Creative and structured problem-solver

Nice to have

• MBA
• Experience in negotiating sophisticated deals with retail, CPG or other commerce based partnerships to drive revenue
• High level of overall business acumen and understanding of a variety of partner business models
• Inventive self-starter and creative problem solver who can manage multiple time-sensitive projects simultaneously and hit deliverables with minimal direction
• Outstanding deck and presentation skills and ability to create succinct and structured presentations capable of engaging executive-level stakeholders
• Excellent project management, communication, and analytical skills
• Thrives in ambiguity and can chart a course with limited direction

Benefits

• Highly market-competitive compensation and benefits

About the company

Instacart is a Flex First team that delivers an essential service for customers to get groceries and household goods. The company aims to transform the grocery industry.