Chief of Staff, Online Grocery

The role

The Chief of Staff, Online Grocery will partner with the General Manager to lead the operating rhythm for a product and R&D organization of approximately 200 people. This individual-contributor role focuses on improving organizational decision-making, executive communication, and driving priority programs.

What you will do

• Own and improve the business rhythm for the GM and organization
• Manage the operating cadence for the GM
• Improve organizational decision-making frameworks
• Capture and communicate decisions to stakeholders
• Shape and run the substance of leadership team offsites
• Act as a thought partner to the GM and R&D leaders
• Prepare briefings and research for the GM's meetings
• Partner with GM, HR, and finance to manage headcount budget
• Drive calendar, planning, and content for upward communication to C-suite and board
• Support the GM in preparing content for speaking engagements

Required qualifications

• 10+ years of work experience
• R&D experience earned in a direct R&D role, an adjacent role embedded with R&D teams, or as a Chief of Staff within an R&D organization
• Consulting, corporate strategy/operations, or finance background and experience working directly with executives
• Working fluency to navigate a product, design, and engineering organization at scale
• High EQ and a genuinely people-oriented instinct
• Outstanding written and verbal communication at an executive level
• Strong analytical skills
• Exceptional program management
• Ability to travel 10%

Nice to have

• Experience designing and facilitating leadership offsites and driving organizational, culture, or operating-model change
• Experience building with AI (e.g., prototypes, automations, or agents) in a professional setting
• Experience within high-growth, technology-driven companies

Benefits

• Highly market-competitive compensation and benefits

Before you apply

• Currently only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia

About the company

Instacart is a Flex First team that aims to create a world where everyone has access to the food they love. The company provides grocery delivery and household goods services while offering flexible earnings opportunities to Personal Shoppers.