Bilingual Customer Experience T3 Specialist (Spanish)

The role

You will provide real-time support to customers via calls and occasionally emails. You will focus on Rx delivery inquiries and Instacart Health programs like Fresh Funds.

What you will do

• Deliver real-time support to customers regarding Rx delivery and Instacart Health programs.
• Provide fast and effective resolutions to complex challenges.
• Communicate clearly, empathetically, and professionally across all interactions.
• Identify trends in customer feedback and collaborate with Manager to improve processes.

Required qualifications

• 1+ years of experience in customer service or call center support.
• Ability to handle high-pressure scenarios.
• Superior communication skills including professional phone etiquette and excellent written skills.
• Fluency in Spanish, both spoken and written.
• Comfort and proficiency with technology and troubleshooting smartphone apps.
• Ability to multitask, prioritize, and problem-solve in a fast-paced environment.
• Strong sense of empathy, customer advocacy, and sound judgment.

Nice to have

• Experience in delivery-focused customer support, particularly within delivery apps
• Familiarity with handling inbound customer service calls and/or working within HIPAA-compliant environments
• Prior experience in a fast-paced, metrics-driven contact center setting
• Proficiency with customer support tools like Salesforce, Geneys, Admin or similar platforms
• Ability to identify trends and provide feedback for continuous improvement

Benefits

• Highly market-competitive compensation and benefits
• New hire equity grant
• Annual refresh grants

About the company

Instacart is a Flex First team that delivers an essential service for customers to get groceries and household goods. They offer flexible earnings opportunities to Instacart Personal Shoppers.