Contractual || Trainer - India

The role

You will design and deliver a learning curriculum for the Operations team. You will develop onboarding programs and training modules to support new hires and tenured specialists.

What you will do

• Design and deliver a learning curriculum for the Operations team
• Coordinate and administer training
• Develop a comprehensive onboarding program
• Collaborate with management to create training plans and modules
• Facilitate real-time training for new hires and continuing education
• Manage the efficacy of new hire onboarding through process planning and metrics
• Establish methods for measuring and reporting on learner engagement and comprehension
• Provide written status and ongoing reporting on learner development
• Develop learning exercises to promote empathy and customer experience
• Create and assist with managing content for the internal Knowledge Base and external Help Center

Required qualifications

• 6+ months of experience leading and creating support training programs
• 6+ months leading remote or diverse teams
• Experience creating content for and publishing within a Content or Learning Management System
• Ability to utilize different strategies to engage learners through presentation, facilitation and mentorship
• Success managing long-term projects and ongoing reporting for deliverables
• Ability to motivate, influence and work effectively at all organizational levels

Nice to have

• Experience in the technology services industry
• Experience collaborating with distributed teams across multiple time zones and languages and cultures
• Learning Management System (LMS) administration experience
• Fluent in English and at least one of the following regional languages: Marathi, Telugu, or Kannada

About the company

Instawork is an AI-powered labor marketplace that connects skilled hourly professionals with local businesses. The company aims to create meaningful economic opportunities and scale through its technology-driven platform.