Trust & Safety Specialist

The role

You will lead end-to-end investigations of safety incidents to protect platform stakeholders. You will use AI-driven automation and natural language to SQL to analyze data and resolve escalated support tickets.

What you will do

• Lead end-to-end resolution of safety incidents
• Conduct objective, unbiased, and thorough evidence-based investigations
• Manage escalated support tickets
• Communicate with professionals and partners
• Interrogate databases using natural language to generate SQL queries
• Pull data to identify fraud patterns and safety trends
• Act as a subject matter expert on Community Guidelines
• Identify manual bottlenecks and use AI or low-code automation to build enforcement solutions

Required qualifications

• 3+ years in Trust & Safety, Operations, or Compliance
• Experience communicating with external stakeholders (clients, legal, or law enforcement)
• Proficient in using AI to enhance productivity
• Understand how to use natural language to interface with data
• Understand how to use natural language to automate repetitive administrative tasks

Benefits

• Medical, dental, and vision plans
• Flexible paid time off
• Paid company holidays
• Phone stipend
• Commuter stipend
• Supplemental pay on qualified leaves
• Employee health savings accounts (HSA) contribution
• Flexible spending plans
• 401K plan
• Employee discount program

About the company

Instawork is an AI-powered labor marketplace connecting skilled hourly professionals with local businesses. Founded in 2015, it serves thousands of businesses across more than 50 major markets in the United States and Canada.