Assistant Manager - Operations - Instawork Robotics Labs

The role

You will support and execute field data collection operations across multiple regions. You will coordinate Field Officers and Regional Coordinators, manage manpower and equipment, and oversee day-to-day task-based workflows.

What you will do

• Lead end-to-end hiring and onboarding of operations team members
• Build, mentor, and manage a high-performing team of operators
• Create career development plans and coaching programs
• Design and implement training programs for new and existing team members
• Develop, document, and continuously improve SOPs and operational playbooks
• Drive adoption of AI tools to improve operational effectiveness
• Oversee day-to-day execution of task-based physical and data-driven workflows
• Monitor operational KPIs, productivity metrics, and quality standards
• Act as the primary operational point of contact for customers and internal stakeholders
• Manage inventory, equipment allocation, and operational readiness

Required qualifications

• 5+ years of experience in operations, account management, customer success, BPO, shared services, or technology-enabled operations
• 2+ years of experience managing teams and leading people
• Experience working in high-growth startups and scaling operations
• Strong background in managing large enterprise accounts and customer-facing operations
• Proven experience driving operational excellence in fast-paced environments
• Excellent communication and presentation skills
• Strong analytical mindset with experience creating reports, dashboards, and operational reviews
• Hands-on approach with a willingness to dive deep into execution
• Highly proficient with AI tools, particularly ChatGPT

Nice to have

• Experience in B2B SaaS, technology, operations, customer success, or enterprise services organizations
• Experience managing large-scale operational teams
• Familiarity with quality assurance frameworks and process improvement methodologies
• Exposure to AI, data operations, annotation, content moderation, workflow management, or technology-enabled service delivery
• Experience working with global customers and cross-functional teams

Benefits

• Competitive compensation
• Commute
• Meals

About the company

Instawork is an AI-powered labor marketplace that connects skilled hourly professionals with local businesses. The company works with leading frontier labs to create datasets for training robotics foundation models.