Associate Director - Operations - Instawork Robotics Labs

The role

You will build and scale large, distributed real-world operations from the ground up. You will hire teams, design processes, and manage workflows across multiple locations to capture task data for robotics labs.

What you will do

• Build and scale operations from the ground up
• Define the operating model and build processes
• Hire teams and establish metrics
• Own large, distributed, real-world operations across multiple locations
• Build high-performing teams and develop leaders
• Identify operational bottlenecks and build repeatable processes
• Solve problems on the ground
• Make quick decisions in an environment where priorities change
• Design processes and teams for 10x growth
• Drive performance, quality, productivity, and efficiency

Required qualifications

• Significant experience building and running large, distributed, real-world operations
• Experience in e-commerce, logistics, marketplaces, field operations, fast-scaling startups, hardware-adjacent businesses, or other operationally intensive environments
• Track record of building teams and operating models from scratch
• Strong people leadership experience
• Extremely high ownership
• Extreme agility and resilience
• Strong operational judgment
• Comfortable working with incomplete information

Nice to have

• Experience with robotics, AI data collection, or hardware operations
• Experience or exposure to supply chain or manufacturing operations
• Experience or exposure to field workforce operations
• Experience or exposure to marketplace operations
• Experience or exposure to multi-city / multi-location scaling
• Experience or exposure to building operations in an early-stage or rapidly scaling startup

About the company

Instawork is an AI-powered labor marketplace for food services, hospitality, light industry, and logistics. It connects skilled workers with businesses across more than 50 major markets in the United States and Canada.