Head of Operations - Instawork Robotics Labs

The role

The Head of Operations will build and scale large, distributed real-world operations from the ground up. This role involves defining operating models, hiring teams, and solving problems on the ground to capture high-fidelity task data for robotics training.

What you will do

• Build and scale operations from the ground up
• Define the operating model, build processes, hire teams, and establish metrics
• Own large, distributed, real-world operations across multiple locations, teams, and workflows
• Build high-performing teams and develop leaders
• Identify operational bottlenecks and build repeatable processes
• Solve problems on the ground
• Make quick decisions in a fast-changing environment
• Design processes and teams for 10x growth
• Drive performance, quality, productivity, and efficiency

Required qualifications

• 12+ years of experience in Operations
• Significant experience building and running large, distributed, real-world operations
• Experience in e-commerce, logistics, marketplaces, field operations, fast-scaling startups, hardware-adjacent businesses, or other operationally intensive environments
• Track record of building teams and operating models from scratch
• Strong people leadership experience
• Extremely high ownership
• Extreme agility and resilience
• Strong operational judgment
• Comfortable working with incomplete information

Nice to have

• Experience with robotics, AI data collection, or hardware operations
• Experience or exposure to supply chain or manufacturing operations
• Experience or exposure to field workforce operations
• Experience or exposure to marketplace operations
• Experience or exposure to multi-city / multi-location scaling
• Experience or exposure to building operations in an early-stage or rapidly scaling startup

About the company

Instawork is an online labor marketplace for food services, hospitality, light industry, and logistics. Its Instawork Robotics Labs (IRL) deploys skilled workers into commercial and residential environments to capture task data for robotics training.