Trust & Safety Product Operations Specialist

San Francisco, California, United States. Posted 23 days ago

The role

You will investigate safety incidents and work with Product and Legal teams to prevent future ones. You will use AI to query data, build tools, and turn case data into product feedback and process fixes.

What you will do

Run safety investigations from intake through resolution.
Handle escalated tickets and communicate with professionals, partners, legal, and law enforcement.
Apply Community Guidelines and propose revisions.
Use natural language to generate SQL for databases.
Identify fraud patterns and safety trends.
Track Trust & Safety metrics and report results to Product and Legal.
Investigate causes when metrics move off target.
Re-review a sample of closed cases monthly.
Test new safety and enforcement features and send defect reports.
Build internal tools by prompting AI coding assistants.

Required qualifications

1+ years in Trust & Safety, Operations, or Compliance.
Demonstrated ability to weigh conflicting accounts and reach a fair finding under pressure.
Daily professional use of AI to query data and build tools.
Fluency in Excel or Google Sheets.
Comfort moving through internal systems to assemble facts.
Experience tracking and reporting operational metrics.

Nice to have

SQL, Python (Pandas), or a BI tool such as Looker or Tableau.
Familiarity with AI coding assistants such as Codex, Claude Code, Cursor, or Replit, or with no-code tools such as Zapier.
Experience working with external stakeholders such as clients, legal teams, or law enforcement.
Experience testing or launching product features.
Background in a marketplace or labor platform.

About the company

Instawork is an AI-powered labor marketplace connecting skilled hourly professionals with local businesses. It serves thousands of businesses across more than 50 major markets in the United States and Canada.