Training Team Lead: Field Operations

The role

You will run the training function for Field Operators and manage a distributed team of trainers across multiple cities. You will define curriculum, certification standards, and manage the training lifecycle to ensure field-readiness.

What you will do

• Manage the full Field Operator training lifecycle nationally
• Build and improve standardized curriculum, SOPs, and certification criteria
• Hire, onboard, and train junior trainers through a train-the-trainer program
• Plan and manage trainer deployment across different cities and geographies
• Coach and quality-check trainer delivery in person
• Run practical training sessions including shadowing and on-site feedback
• Train Field Operators on etiquette, conduct, and brand representation
• Train Field Operators on rig handling, app usage, and hardware troubleshooting
• Standardize knowledge quizzes and practical assessments
• Analyze raw operational data in Excel or Google Sheets to track performance

Required qualifications

• 3–6 years in training, field operations, technical operations, customer experience, or a similar function
• Direct experience training people hands-on
• Demonstrated experience managing or leading a team
• Experience running train-the-trainer or multi-location training
• Strong verbal communication in multiple Indian languages
• Ability to build and standardize curriculum, SOPs, and assessments from scratch
• Proficient in Excel or Google Sheets using formulas, filters, sorting, and pivot tables
• Willingness to travel extensively across India is mandatory

Nice to have

• Experience with technical equipment, hardware, robotics, data collection, or field operations

About the company

Instawork is an AI-powered labor marketplace that connects skilled hourly professionals with businesses. Instawork Robotics Lab (IRL) is the robotics and physical AI team within the company.