Billing Coordinator

The role

The Billing Coordinator supports front-end and back-end billing operations within a fully virtual care delivery model. This role manages charge entry, insurance claims, denial resolution, and patient billing to ensure a compliant revenue cycle.

What you will do

• Review clinical documentation for accurate charge entry.
• Monitor for missing or delayed charges.
• Submit insurance claims and monitor status.
• Identify and correct claim errors, rejections, and denials.
• Support denial resolution activities.
• Identify billing denial trends.
• Serve as a billing point of contact for families.
• Assist with self-pay billing and patient statement cycles.
• Support accounts receivable monitoring through reporting and audits.
• Partner with cross-functional teams to resolve coverage questions.

Required qualifications

• 1–3 years of healthcare billing experience
• Working knowledge of insurance payor policies, billing guidelines, and claims submission requirements
• Familiarity with CPT and ICD-10 codes
• Experience with billing platforms
• Proficiency in Google Workspace or Microsoft Office, particularly spreadsheets
• Exceptional attention to detail, organization, and ability to manage multiple priorities
• Clear written and verbal communication skills
• Ability to work independently on assigned tasks

Nice to have

• behavioral health or telehealth experience
• Bachelor’s degree in business, healthcare administration, or a related field
• experience with Mahler, Apero, or similar RCM software
• Previous experience in medical billing or coding
• Background in behavioral health billing
• Experience in a startup or entrepreneurial environment
• Experience running billing and claims reports to drive daily workflows
• Passion for mental health and expanding access to care

Benefits

• 401k with match
• Flexible PTO
• paid holidays
• paid service days
• 4 week paid sabbatical
• 12 week paid parental leave
• health benefits starting on your first day

About the company

InStride Health delivers specialty anxiety and OCD care for kids, teens, young adults, and families. The company combines research-backed clinical care and innovative technology to expand access to insurance-based care.