Coach Manager

The role

You will lead and develop a team of coaches delivering evidence-based support to patients and families. You will provide people leadership, performance management, and operational oversight while partnering with clinical and operational leaders.

What you will do

• Lead, support, and develop a team of coaches
• Provide ongoing coaching, feedback, and performance management
• Manage recruiting, interviewing, performance reviews, goal setting, time and attendance, and addressing performance or conduct concerns
• Provide oversight to ensure coaches deliver high-quality, evidence-based care
• Partner with therapists and care team members to address complex patient needs and escalations
• Manage team capacity, coverage, and workload
• Monitor team performance, care quality, and operational trends
• Support consistent adoption of department processes, workflows, and care-delivery updates
• Represent the coach experience in partnership with cross-functional teams
• Share team insights to inform improvements to care delivery, workflows, and technology

Required qualifications

• Bachelor's degree in Psychology, Counseling, Social Work, or a related behavioral health field
• Demonstrated experience supervising and/or managing a team of professionals
• Strong understanding of behavioral coaching, evidence-based behavior change, and the needs of children, adolescents, young adults, and families
• Ability to use performance data, team metrics, and qualitative insights to identify trends
• Strong communication and interpersonal skills
• Ability to create a positive team environment and support continuous improvement
• Ability to assess complex situations and determine appropriate next steps
• Comfort using technology, data, and digital tools
• Demonstrated commitment to HIPAA compliance
• Strong organizational and time-management skills

Nice to have

• experience supervising and/or managing a team of professionals, ideally within a healthcare, behavioral coaching, or structured support environment

Benefits

• 401k with match
• Flexible PTO
• paid holidays
• paid service days
• 4 week paid sabbatical
• 12 week paid parental leave
• health benefits starting on your first day

About the company

InStride Health delivers specialty anxiety and OCD care for kids, teens, young adults, and families. The company combines research-backed clinical care and innovative technology to improve treatment outcomes.