Director of Strategy & Operations

The role

You will lead teams and build operational infrastructure to support a global network of admissions coaches. You will own student-counselor matching, counselor recruitment, customer escalations, and HubSpot architecture.

What you will do

• Own the student-counselor matching process end-to-end
• Build and iterate on logic-based workflows in HubSpot
• Lead the recruitment, onboarding, and quality management of the global counselor network
• Oversee high-volume hiring pipelines
• Lead the escalation team for customer situations
• Build SOPs, protocols, and feedback loops
• Own NPS, CSAT, and refund rate metrics
• Own HubSpot end-to-end including architecture, workflows, and reporting
• Partner with founders and leaders on new service launches
• Bring structure to ambiguous problems and execute implementation

Required qualifications

• 5–8 years of experience in strategy, operations, consulting, or a high-growth startup environment
• Track record of moving from diagnosis to execution
• Experience building processes, systems, and workflows in production
• Hands-on CRM experience such as HubSpot or comparable
• Deep comfort with ambiguity and a bias toward action

Nice to have

• Background in consulting, investment banking, or a strategy role at a fast-scaling company
• Marketplace or service operations experience

Benefits

• Health, dental, and vision insurance, base plans 100% employer paid
• Flexible paid time off (PTO)
• Paid holidays
• 401(k) with company match
• Pre-tax benefits (FSA, DCFSA, HSA, Commuter)

About the company

Inspira Education Group is an edtech startup that provides a network of admissions coaches for medical, legal, business, and college studies. The company is backed by venture capital firms including Zeev Ventures, Quiet Capital, and Craft Ventures.