DIGITAL SALES ASSISTANT | DIGITAL FRONT MG | Vaga Afirmativa Pessoa com Deficiência

The role

You will join the Digital Sales Commercial Intelligence team to plan operations by forecasting demand and sizing human and digital capacity. You will monitor queues and analyze the impact of customer journeys to adjust planning and capacity.

What you will do

• Predict demand volumes based on historical data and campaign planning
• Size ideal capacity per shift considering staff and digital agents
• Monitor operations in real-time and reallocate resources during traffic peaks
• Analyze maximum delivery capacity against future demand
• Plan medium and long-term sizing for hiring and scaling digital resources
• Build demand and capacity plans in partnership with other areas
• Identify best practices for approach and journeys
• Develop and analyze A/B tests to identify better conversion or response times
• Cross-reference campaign performance data with real operational capacity
• Monitor critical indicators like TMA, TME, SLA, and occupancy

Required qualifications

• Experience with queue planning, WFM, service operations and/or demand analysis
• Completed higher education or studying from the penultimate period (Administration, Statistics, Engineering, Economics, Accounting or related areas)
• Intermediate/advanced knowledge in Excel
• Experience with operational indicators (TMA, TME, SLA, occupancy) and service management systems
• Analytical capacity, organization and communication skills

Nice to have

• Knowledge in BI (Power BI, Tableau or similar)
• Experience with A/B tests and campaign performance reading
• Experience in real-time operation
• Notions of capacity planning involving people, AI agents, dialers, WhatsApp flows, infrastructure and budget
• Experience partnering with Channels, Growth or Commercial areas
• English

Benefits

• Vale-alimentação e Vale-refeição
• Plano de saúde e odontológico
• Seguro de vida
• DayOff de Aniversário
• Baby On Board e Sala de Amamentação
• Licença parental estendida
• Auxílio-creche/babá e/ou auxílio para filhos com deficiência
• Wellhub e Grupo de Corrida Inter
• Espaço CARE4U (Belo Horizonte): autocuidado, descompressão, games and mini golf
• Vantagens no SuperApp, como Duo Gourmet
• Cartão Prime Inter
• Programas de treinamento e capacitação internos

Before you apply

• This is an affirmative vacancy exclusive for people with disabilities (PcD)

About the company

Inter is a pioneer that launched Brazil's first digital bank and has evolved into a Global Financial Super App.