Assistant Gerant Temporaire - Galeries de la Capitale

The role

As a Manager-in-Training, you will support the shop management team and take on manager duties as required. You will lead staff, drive sales, and ensure operational excellence through customer service and brand engagement.

What you will do

• Collaborate with the team to exceed daily sales goals
• Educate customers and staff on brand values and ethical positions
• Make informed product recommendations
• Influence sales through floor behaviors and business acumen
• Support the team on the sales floor and resolve problems
• Own personal development and support team growth through coaching
• Network, recruit, hire and plan succession
• Collaborate on plans for staff engagement, retention and performance
• Ensure compliance with company standards for opening, closing and safety
• Manage stock, inventory and merchandising standards

Required qualifications

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours including holidays, evenings and weekends

Nice to have

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Proficient in excel, Microsoft suit, and adaptable to other systems as required
• Basic HR skills in hiring, scheduling, training, and performance management
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

Benefits

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

About the company

Lush North America has been creating fresh and handmade cosmetics for the past 20 years. They are dedicated to fair trade sourcing, supporting sustainable communities, and giving back through their Charity Pot Program.