Part Time Floor Leader

The role

The Floor Leader supports the Store Management Team by driving sales and leading training sessions. You will work on the shop floor to lead and inspire sales associates.

What you will do

• Provide coaching and feedback to the sales team using StoreForce dashboard results.
• Lead by example in delivering customer experience and product demonstrations.
• Educate customers on Lush brand values and ethical positions.
• Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
• Encourage open communication and promote teamwork related to diversity, equity, inclusion, and belonging.
• Manage cash handling, register opening/closing, and nightly deposits.
• Monitor employee breaks and attendance.
• Maintain a clean, organized, and visually appealing store.
• Support management with inventory tasks and training on fresh standards.
• Ensure staff practice company standards for health, safety, and product integrity.

Required qualifications

• Minimum 1 year of experience in customer service and sales
• Minimum 1 year of experience in cash handling and opening/closing procedures
• Minimum 1 year of supervisory experience involving coaching, feedback, and training
• Minimum 1 year of experience solving customer service issues in day-to-day operations
• Minimum 1 year of experience in a fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Nice to have

• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Experience working in skincare or cosmetics
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

About the company

Lush Cosmetics North America operates on Indigenous territory across Turtle Island. The business is headquartered in Canada.