Manager in Training - Stonebriar Centre

The role

As Manager in Training, you will support the Store Manager in all business areas and act as second-in-command. You will lead the sales floor, coach staff, and help drive sales and customer experience at a Lush retail shop.

What you will do

• Plan with your team to exceed daily sales goals and deliver an inclusive customer experience.
• Educate customers and staff on Lush brand values and take part in community engagement.
• Grow your product knowledge and recommend products for each customer need.
• Understand shop metrics, budgets and reports and act on them to deliver profitable results.
• Be present on the sales floor, answer questions, solve problems and motivate your team.
• Coach and develop staff and support their engagement, retention and performance.
• Support recruiting, hiring and succession planning for the shop.
• Support the Manager in keeping the shop compliant with company policies and standards.
• Support inventory, ordering and fresh-product rotation within budget.
• Manage visual merchandising standards and staff scheduling, breaks and time records.

Required qualifications

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours including holidays, evenings and weekends

Nice to have

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Proficient in Excel and Microsoft Office, and adaptable to other systems
• Basic HR skills in hiring, scheduling, training and performance management
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

Benefits

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all Lush products
• An unconventional retail structure that supports entrepreneurial spirit
• Opportunity for growth, as Lush promotes from within

Before you apply

• Internal deadline to apply: November 16th, 2026

About the company

Lush North America has been making fresh, handmade cosmetics for 20 years, sold through retail shops across Canada and the US. The company is committed to fair trade sourcing, sustainable communities and giving back.