Part Time Floor Leader - Victoria Gardens

The role

As a Floor Leader, you will support the store management team on the shop floor. You will lead and coach a sales team, drive sales, and help deliver a strong customer experience.

What you will do

• Use the StoreForce dashboard results to coach the sales team and adjust the shop floor to meet sales goals.
• Lead by example in delivering a world-class customer experience, including product demonstrations.
• Educate customers on Lush brand values and take part in store parties and community engagement.
• Keep growing your product knowledge and make informed product recommendations.
• Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
• Encourage open communication and support diversity, equity, inclusion and belonging on the team.
• Manage cash handling, register opening and closing, cash reconciliation, nightly deposits and securing the store.
• Lead by example on attendance and punctuality, and monitor employee breaks.
• Maintain a clean, organized and visually appealing store, and support inventory tasks.
• Support management to keep the store compliant with company policies and procedures.

Required qualifications

• Minimum 1 year of experience in customer service and sales.
• Minimum 1 year of experience with cash handling and opening/closing procedures.
• Minimum 1 year of supervisory experience involving coaching, feedback and training.
• Minimum 1 year of experience solving customer service issues in day-to-day operations.
• Minimum 1 year of experience in a fast-paced team environment.
• Knowledge and passion for skincare, natural beauty and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends and holidays.

Nice to have

• Experience with consultation-based customer service models.
• Experience analyzing sales metrics.
• Experience working in skincare or cosmetics.
• Experience in cross-cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French or other languages.

Before you apply

• Requires a flexible schedule including evenings, weekends and holidays.

About the company

Lush Cosmetics North America is a business headquartered in Canada that makes handmade, ethically made cosmetics. The company states a commitment to reconciliation and decolonization with Indigenous peoples.