Part Time Floor Leader - Mohegan Sun Blvd

The role

As a Floor Leader, you will support the Store Management Team on the shop floor. You will lead and coach a team of sales associates, drive sales, and help run daily store operations including opening, closing and cash handling.

What you will do

• Use StoreForce dashboard results to coach the sales team and adjust the shop floor to meet sales goals.
• Lead by example in delivering a strong customer experience, including product demonstrations.
• Educate customers on Lush brand values and product standards.
• Build product knowledge and make informed product recommendations.
• Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
• Encourage open communication and support diversity, equity, inclusion and belonging on the team.
• Manage cash handling, register opening and closing, cash drawer reconciliation, deposits and securing the store.
• Lead by example on attendance and punctuality, and monitor employee breaks.
• Maintain a clean, organized and visually appealing store, and follow visual merchandising guidelines.
• Train the team on inventory best practices and support management with inventory tasks.

Required qualifications

• Minimum 1 year of experience in customer service and sales.
• Minimum 1 year of experience with cash handling and opening/closing procedures.
• Minimum 1 year of supervisory experience involving coaching, feedback and training.
• Minimum 1 year of experience solving customer service issues in day-to-day operations.
• Minimum 1 year of experience in a fast-paced team environment.
• Knowledge and passion for skincare, natural beauty and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends and holidays.

Nice to have

• Experience with consultation-based customer service models.
• Experience analyzing sales metrics.
• Experience working in skincare or cosmetics.
• Experience in cross-cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French or other languages.

About the company

Lush Cosmetics North America sells handmade, ethical cosmetics and is headquartered in Canada. The company states a commitment to reconciliation and decolonization, guided by the Truth and Reconciliation Commission of Canada's Calls to Action.