Temporary Manager in Training - South Hills Village

The role

As Manager in Training, you support the Store Manager and act as second-in-command in a Lush shop. You lead the sales floor, coach staff, and help deliver customer experience, shop operations, and sales goals.

What you will do

• Plan with your team to exceed daily sales goals and deliver a welcoming, inclusive customer experience
• Educate customers and staff on Lush brand values and positions
• Build product knowledge and recommend products to meet customer needs
• Understand sales metrics, budgets and reports and act on them on the floor
• Support, coach and motivate the team on the sales floor and solve problems
• Support staff growth, engagement, retention and performance
• Support recruiting, hiring and succession planning for the shop
• Help keep the shop compliant with opening, closing, product integrity, health and safety and other company standards
• Support inventory, ordering and stock rotation within budget
• Oversee visual merchandising, scheduling, breaks and time and attendance records

Required qualifications

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours including holidays, evenings and weekends

Nice to have

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Proficiency in Excel and Microsoft Office, and adaptability to other systems
• Basic HR skills in hiring, scheduling, training and performance management
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

Benefits

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all Lush products
• An unconventional retail structure that supports entrepreneurial spirit
• Opportunity for growth, as Lush promotes from within

Before you apply

• Internal deadline to apply is November 18

About the company

Lush North America makes fresh, handmade cosmetics sold through retail shops across Canada and the US. The company is committed to fair trade sourcing, sustainable communities and equal opportunity employment.