Part Time Floor Leader - West 4th

The role

As a Floor Leader, you will support the Store Management Team on the shop floor. You will lead and coach sales associates, drive sales, and help keep the store running well.

What you will do

• Coach the sales team using StoreForce dashboard results
• Deliver excellent customer experience and product demonstrations on the shop floor
• Educate customers on Lush brand values
• Train and coach Sales Ambassadors and peers on sales techniques and product knowledge
• Encourage open communication and support diversity, equity, inclusion and belonging
• Manage cash handling, register opening and closing, reconciling drawers, and nightly deposits
• Lead by example on attendance, punctuality and scheduled breaks
• Keep the store clean, organized and visually appealing
• Train the team on inventory best practices and fresh standards
• Support management to keep the store compliant with company policies

Required qualifications

• At least 1 year of experience in customer service and sales
• At least 1 year of experience in cash handling and opening/closing procedures
• At least 1 year of supervisory experience involving coaching, feedback and training
• At least 1 year of problem-solving customer service issues in day-to-day operations
• At least 1 year in a fast-paced team environment
• Knowledge and passion for skincare, natural beauty and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends and holidays

Nice to have

• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Experience working in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

Before you apply

• Requires a flexible schedule including evenings, weekends and holidays

About the company

Lush Cosmetics North America is headquartered in Canada. The company's brand values include fighting animal testing, freshest cosmetics, ethical buying, 100% vegetarian products, handmade products and naked packaging.