Store Manager - Village Pointe

The role

You will lead a Lush store at Village Pointe. You will recruit, train and manage the store team, and you will oversee sales, customer experience, inventory and budgets.

What you will do

• Recruit and build your team
• Train and develop your management team and staff on brand, product and service
• Set and meet daily sales goals and KPIs
• Create a welcoming, inclusive customer experience
• Manage budgets, labor costs, inventory and waste
• Ensure shop compliance with company policies, health and safety
• Plan merchandising and keep the store clean and well presented
• Schedule staff for peak times, breaks and meals
• Coach staff and give constructive feedback
• Build DEIB initiatives and an inclusive workplace

Required qualifications

• 3-5 years managing in a retail environment
• Strong HR skills: hiring, scheduling, training, conflict resolution, performance management
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours, including holidays, evenings and weekends

Nice to have

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Strong record of developing retail staff careers
• Proficient in Excel and Microsoft Office, adaptable to other systems
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

Benefits

• A 50% discount off all Lush products
• A fun, individualistic store atmosphere
• An unconventional retail structure that supports entrepreneurial spirit
• Opportunity for growth, as Lush promotes from within

Before you apply

• Internal deadline to apply: November 17, 2026

About the company

Lush North America has made fresh, handmade cosmetics for 20 years through retail shops across Canada and the US. The company is committed to fair trade sourcing, sustainable communities and giving back.