Store Manager - North Star Mall

The role

You will lead a Lush store at North Star Mall. You will recruit, train and develop your team, and oversee sales, customer experience, inventory and budgets.

What you will do

• Recruit your team
• Train and develop your management team
• Train your team on brand, product and service
• Drive sales and meet sales targets
• Create a strong customer experience and inclusive welcome for every visitor
• Coach, develop and give feedback to staff
• Manage shop compliance, policies and procedures
• Manage stock, inventory, ordering and waste within budget
• Plan merchandising and keep the shop clean and on standard
• Schedule staff, breaks and meals within labor budget

Required qualifications

• 3-5 years managing in a retail environment
• Strong HR skills: hiring, scheduling, training, conflict resolution and performance management
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours, including holidays, evenings and weekends

Nice to have

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Strong record of developing retail staff careers
• Proficient in Excel and Microsoft Office, adaptable to other systems
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

Benefits

• A 50% discount off all Lush products
• A fun, funky store atmosphere where individualism is encouraged
• An unconventional retail structure that supports entrepreneurial spirit
• Opportunity for growth, as Lush promotes from within

Before you apply

• Internal deadline to apply: November 16, 2026

About the company

Lush North America has created fresh, handmade cosmetics for 20 years through retail shops across Canada and the US. The company is committed to fair trade sourcing, sustainable communities and giving back.