Part Time Floor Leader - Crabtree Valley

The role

As a Floor Leader, you will support the Store Management Team on the shop floor. You will lead and coach a team of sales associates, drive sales, and help run daily store operations such as opening, closing, and cash handling.

What you will do

• Use StoreForce dashboard results to coach the sales team and adjust the shop floor to meet sales goals.
• Deliver a high-quality customer experience, including product demonstrations and consultations.
• Educate customers on Lush brand values and take part in store parties and community events.
• Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
• Encourage open communication and support diversity, equity, inclusion, and belonging on the team.
• Manage cash handling, register opening and closing, cash reconciliation, nightly deposits, and securing the store.
• Lead by example on attendance and punctuality, and monitor employee breaks.
• Keep the store clean, organized, and visually appealing, and make visual merchandising adjustments.
• Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
• Help keep the store compliant with company policies on opening and closing, product integrity, workplace respect, and health and safety.

Required qualifications

• Minimum 1 year of experience in customer service and sales.
• Minimum 1 year of experience in cash handling and opening/closing procedures.
• Minimum 1 year of supervisory experience involving coaching, feedback, and training.
• Minimum 1 year of experience solving customer service issues in day-to-day operations.
• Minimum 1 year of experience in a fast-paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice to have

• Experience with consultation-based customer service models.
• Experience analyzing sales metrics.
• Experience working in skincare or cosmetics.
• Experience in cross-cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French, or other languages.

About the company

Lush Cosmetics North America is a business headquartered in Canada that makes handmade, ethically focused cosmetics. The posting describes a commitment to reconciliation with Indigenous peoples.