Assistant Manager - Scarborough

The role

The Manager in Training supports the Store Manager in all business areas. This role involves driving sales, leading staff, and ensuring operational excellence in a retail shop.

What you will do

• Collaborate with the team to exceed daily sales goals and ensure a unique customer experience.
• Educate customers and staff on brand values and ethical positions.
• Increase product knowledge to make informed recommendations.
• Demonstrate business acumen regarding metrics, budgets, and reports.
• Support the team on the sales floor, solve problems, and motivate staff.
• Support staff growth through coaching and leading by example.
• Support recruitment, hiring, and succession planning.
• Collaborate on plans to improve staff engagement, retention, and DEIB practices.
• Support manager in maintaining shop compliance, stock, and inventory.
• Ensure staff follow merchandising standards and manage scheduling and payroll accuracy.

Required qualifications

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Nice to have

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Proficient in excel, Microsoft suit, and adaptable to other systems as required
• Basic HR skills in hiring, scheduling, training, and performance management
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

Benefits

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

About the company

Lush North America has been creating fresh and handmade cosmetics for the past 20 years. They are dedicated to fair trade sourcing, supporting sustainable communities, and giving back to organizations.