Business Process Specialist

The role

The Business Process Specialist supports manufacturing teams by optimizing MRP systems and improving business processes. This role focuses on production planning, capacity management, and inventory control to streamline operations.

What you will do

• Identify opportunities to streamline workflows and improve operational efficiency
• Support implementation of best practices in inventory management, production planning, labour scheduling and workforce planning
• Support the team with streamlining and optimizing existing business systems and processes
• Design and develop routes in AX and monitor flow through the system
• Build relationships and collaborate with demand planning, finance, IT, room managers and product development teams
• Support continuous improvement throughout the factory
• Execute strategies on process improvements and update or implement SOPs
• Provide training and support for manufacturing rooms regarding AX capacity planning
• Support rooms with kaizen projects and provide process data
• Update reporting metrics on established KPI metrics

Required qualifications

• 1+ years within an elevated role or 1+ years of retail management experience, or equivalent
• Previous proven experience with an ERP or MRP system / Capacity Planning / Inventory Management system
• Demonstrated proficiency with MS Office/ Google Suite and Microsoft AX
• Self-motivated and customer focused
• Proficiency in database setup and management
• Strong interpersonal and organizational skills
• Accountable for results, strives to meet and exceed expectations
• Time management and follow-up skills; highly organized and detail oriented
• Effective team player and leader; approachable and supportive
• Open and adaptable to daily feedback on performance
• Reliable, consistent attendance, punctual and dependable
• Ability to work onsite in Etobicoke, Ontario, 5 days per week

Nice to have

• 3 to 5 years’ experience in ERP system implementation and execution
• Previous experience as a Lush Inventory Controller
• Previous experience as a Lush Line Scheduler
• 5 years experience working in Manufacturing / Distribution/ Retail
• Previous experience with Manufacturing process routes
• Experience with Lean, Six Sigma, or other Continuous Improvement principles and programs

About the company

Lush Cosmetics North America recognizes that it operates on Indigenous territory across Turtle Island. The company is committed to reconciliation and decolonization.