Senior Account Manager - Online Reputation Management

The role

This person will lead strategic online reputation management programs across multiple industries. They will serve as the day-to-day client lead, developing digital reputation strategies and overseeing content and search suppression initiatives.

What you will do

• Serve as the lead client contact on high-touch ORM accounts.
• Develop comprehensive digital reputation strategies.
• Guide and oversee content optimization and SEO initiatives.
• Monitor search engine results pages and implement tactics to improve visibility and sentiment.
• Collaborate with internal SEO specialists, writers, designers, and analysts.
• Deliver clear, actionable reporting and insights.
• Coordinate ORM strategy with earned media and executive visibility teams.
• Stay up to date with platform changes, algorithm updates, and AI developments.
• Present findings, recommendations, and strategy roadmaps to senior clients and executive stakeholders.

Required qualifications

• 7–9 years of experience in digital communications, SEO, or online reputation management.
• Proven success managing client-facing ORM or SEO programs in an agency or consultancy environment.
• Deep understanding of search algorithms and AI-driven search trends.
• Exceptional writing, editing, and messaging skills.
• Proficiency with tools such as SEMrush, Ahrefs, Meltwater, Google Analytics, Sprinklr, and review monitoring platforms.
• Strong analytical abilities and experience translating data into actionable insights.
• Excellent client management and presentation skills.
• Experience handling sensitive or crisis-related situations with discretion and professionalism.

Nice to have

• Experience working with high-profile individuals and executives, particularly in healthcare, tech, or legal contexts.
• Familiarity with generative AI tools and large language model optimization for brand management.
• Background in journalism, strategic communications, or digital marketing.

Benefits

• 100% Remote
• Three Anthem Blue Cross PPO medical plans
• Dental coverage
• Vision coverage
• 401(k) program with company match increasing to 3% in 2027
• Paid vacation
• Paid sick time
• 11 company holidays
• A floating holiday
• Summer Fridays
• Paid parental leave

About the company

Interdependence is an integrated marketing firm that uses a proprietary platform to analyze stories and turn earned media into measurable results. Forbes named them one of America's Best PR Agencies.