Senior CX Specialist

About the job

We are seeking a Senior Customer Experience (CX) Specialist with advanced expertise in measurement, content adoption, and qualitative and quantitative user research. This individual will drive data-informed insights that help Learning Services understand whether content is reaching users, whether it is effective, and why adoption succeeds or falls short. They will independently lead research initiatives, collaborate with colleagues across Learning Services, and translate findings into strategic recommendations that improve the Learning Services customer journey. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES - Identify user needs, pain points, and behavior patterns through measurement and…