Manager IT Support & Manufacturing (m/f/d)

The role

You will lead and oversee end-user technical support operations across administrative and manufacturing environments. You will act as a hands-on Technical Lead and Service Manager for office staff, facility personnel, and shop-floor operators.

What you will do

• Act as the primary escalation point for complex end-user support tickets
• Oversee support ticket queues, SLA performance, and service desk workflows
• Manage hardware provisioning, asset intake, and user profile setups
• Coordinate with hardware OEMs and external service providers for repairs
• Provide support for Windows, macOS, and Linux desktop workstations
• Resolve issues within Microsoft 365, local software, and videoconferencing systems
• Manage user access and permissions in Active Directory and Entra ID
• Support shop-floor workstations, industrial PCs, and barcode scanners
• Assist operational staff with local software installation and connectivity
• Maintain internal knowledge base articles and standard operating procedures

Required qualifications

• 3–5+ years of hands-on experience in IT Support, Helpdesk, Desktop Support, or Technical Customer Service
• Experience acting as a team lead, senior support engineer, or manager
• Experience supporting users in a hybrid environment (office staff and manufacturing, warehousing, or operational plant floor personnel)
• Advanced proficiency with Windows 10/11, Linux desktop environments (Debian/Ubuntu/RHEL), and mobile OS (iOS/Android)
• Deep troubleshooting knowledge of desktop/laptop hardware, docking stations, industrial PCs, barcode scanners, thermal printers, and office AV setup
• Hands-on experience with ITSM / Helpdesk ticketing systems, remote support tools, and Endpoint Management
• Practical experience with Active Directory, Entra ID, and user permission management
• Ability to understand and execute existing PowerShell, Bash, or Python scripts
• Exceptional communication, patience, and customer-service mindset
• Strong problem-solving skills under time constraints

Benefits

• Employee Participation Program: virtual company share program
• 30 days of vacation
• Company pension plan with 20% employer contribution after probation period
• Subsidised lunch
• Rental clothing with laundry service
• Sport Clubs membership (EGYM Wellpass)
• Individual learning allowance granted after probation period
• Childcare allowance
• Flexible mobility budget: Deutschlandticket, JobRad bicycle leasing, FINN JobAuto, or a fuel allowance

Before you apply

• Due to security clearance requirements, affiliations with countries listed under § 13 para. 1 no. 17 SÜG may affect the application process

About the company

Isar Aerospace is building a modern space business to enable faster, better and cheaper access to space. The company provides sustainable and environmentally friendly launch solutions for small and medium-sized satellites and constellations into Low Earth Orbit.