IT Support Specialist (f/m/d)

The role

You will provide Level 1 and Level 2 technical support to internal and external users. This involves troubleshooting hardware, software, and network issues while managing user accounts and supporting enterprise applications.

What you will do

• Serve as the first point of contact for technical support via phone, email, Teams, remote desktop, and ticketing systems
• Monitor and resolve service tickets and escalate complex issues
• Provide technical assistance for laptops, desktops, docking stations, mobile phones, tablets, and printers
• Install, configure, and maintain desktops, laptops, printers, and peripherals
• Maintain IT equipment inventory and oversee hardware allocation and returns
• Conduct basic troubleshooting for LAN/Wi-Fi, VPN (Netskope), DNS/DHCP
• Provide onsite IT support in build up of IT-Infrastructure for new offices or launch facilities
• Document incidents, troubleshooting steps, and resolutions in Jira and Confluence

Required qualifications

• At least 3 years of experience working in a corporate IT environment
• Proficient in managing Windows environments, Microsoft Office 365 applications, and Microsoft 365 administration
• Skilled in the management of ticketing systems
• Strong competencies in hardware and software setup
• Familiar with scripting languages such as Python and PowerShell
• Self-organized working method
• Good communication skills
• Fluent in English

Benefits

• Employee Participation Program: virtual company share program
• 30 days of vacation
• Company pension plan with 20% employer contribution after the probation period
• Subsidised lunch
• Flexible mobility budget: choice between Deutschlandticket, JobRad bicycle leasing, FINN JobAuto, or a fuel allowance
• Rental clothing with laundry service
• Sport Clubs membership: sponsored sports club memberships (EGYM Wellpass)
• Individual learning allowance granted after the probation period
• Childcare allowance for non-school-age children

Before you apply

• Due to security clearance requirements, affiliations with countries listed under § 13 para. 1 no. 17 SÜG may affect the application process

About the company

Isar Aerospace is a fast-growing company building a modern space business to enable faster, better and cheaper access to space. They aim to provide sustainable and environmentally friendly launch solutions for small and medium-sized satellites and constellations into Low Earth Orbit.