Front Desk Coordinator

The role

You will greet patients, manage appointment scheduling, and verify insurance. You will also support daily operations at infusion centers and coordinate patient flow with clinical teams.

What you will do

• Greet patients and answer phones
• Schedule, reschedule, and confirm appointments
• Verify patient insurance and update demographic information
• Collect copays
• Coordinate patient flow with nursing staff
• Keep the front desk and reception area organized and stocked
• Support other centers within the market as needed

Required qualifications

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment
• Adaptable and dependable

Benefits

• Medical, Dental, and Vision Coverage
• Prescription Drug Coverage and Telemedicine Services
• Health Savings Account (HSA), Health Reimbursement Arrangement (HRA), and Flexible Spending Options
• 401(k) Retirement Plan with Company Match
• Life, AD&D, and Disability Insurance
• Accident, Critical Illness, and Hospital Indemnity Coverage
• Fertility and Family Planning Support
• Tuition Reimbursement and Certification Assistance
• Continuing Education and Professional Development Resources
• Employee Assistance Program and Wellness Support
• Paid Time Off
• Volunteer Time Off and Charitable Giving Match

About the company

IVX Health is a national provider of infusion and injection therapy for patients managing complex chronic conditions. The organization focuses on a patient-centered approach through clinical excellence and exceptional service.