Practice Manager

The role

The Practice Manager oversees infusion centers in the West Tennessee market. This role leads clinical and administrative teams across multiple sites to drive operational excellence and patient experience.

What you will do

• Oversee day-to-day operations across assigned centers.
• Serve as the on-site and on-call resource for clinical and administrative escalations.
• Supervise clinical and non-clinical staff including hiring, scheduling, payroll, and performance development.
• Drive success in pre-visit verification, patient onboarding, scheduling, and retention.
• Collaborate with clinical teams, regional leadership, and centralized departments to ensure clean workflows.
• Own center-level business performance metrics and collaborate to hit financial goals.
• Serve as the primary liaison for non-referring vendor relationships.
• Foster a culture of operational rigor and continuous improvement.
• Strategize with Business Development Managers to support referral relationships and market expansion.

Required qualifications

• 3+ years of leadership experience in a healthcare, outpatient, or multi-site operational setting
• Proven success managing both clinical and administrative teams
• Strong financial and operational acumen, with the ability to manage budgets, productivity, and performance metrics
• Excellent communication skills
• Solutions-focused mindset with the ability to troubleshoot, resolve conflicts, and implement improvements
• High emotional intelligence, professionalism, and the ability to lead with empathy and decisiveness

Nice to have

• Experience in healthcare front desk operations, patient access, or revenue cycle
• Bachelor’s degree in healthcare administration, business, nursing, or related field

Benefits

• Medical, Dental, and Vision Coverage
• Prescription Drug Coverage and Telemedicine Services
• Health Savings Account (HSA), Health Reimbursement Arrangement (HRA), and Flexible Spending Options
• 401(k) Retirement Plan with Company Match
• Life, AD&D, and Disability Insurance
• Accident, Critical Illness, and Hospital Indemnity Coverage
• Fertility and Family Planning Support
• Tuition Reimbursement and Certification Assistance
• Continuing Education and Professional Development Resources
• Employee Assistance Program and Wellness Support
• Paid Time Off
• Volunteer Time Off and Charitable Giving Match

About the company

IVX Health is a national provider of infusion and injection therapy for patients managing complex chronic conditions. The organization focuses on a patient-centered approach through comfort, convenience, and clinical excellence.