Front Desk Coordinator

The role

You will be the first point of contact for patients at an infusion center. You will schedule appointments, verify insurance, and keep the front desk and reception area running smoothly.

What you will do

• Greet patients and answer phones with warmth and professionalism
• Schedule, reschedule and confirm appointments, with pre-visit requirements and authorizations in place
• Verify patient insurance, update demographic information and collect copays accurately
• Coordinate patient flow and communicate clearly with nursing staff
• Keep the front desk and reception area organized, stocked and welcoming
• Support other centers in your market when needed

Required qualifications

• 1 to 3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED
• Understanding of insurance verification, billing basics and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning and adaptability to new processes and evolving workflows
• Willingness to support multiple centers

Benefits

• Medical, dental and vision coverage
• Prescription drug coverage and telemedicine services
• Health Savings Account, Health Reimbursement Arrangement and flexible spending options
• 401(k) retirement plan with company match
• Life, AD&D and disability insurance
• Accident, critical illness and hospital indemnity coverage
• Fertility and family planning support
• Tuition reimbursement and certification assistance
• Continuing education and professional development resources
• Employee assistance program and wellness support
• Paid time off
• Volunteer time off and charitable giving match

About the company

IVX Health is a national provider of infusion and injection therapy for patients managing complex chronic conditions. Its mission is to improve the lives of those it cares for by redefining the care experience.