Ivxhealth
Front Desk Coordinator
San Antonio, Texas, United States. Posted a month ago
The role
The Front Desk Coordinator provides service as the first point of contact and supports daily operations at infusion centers. This role involves managing appointment scheduling, verifying insurance, and coordinating patient flow with clinical teams.
What you will do
- Greet patients and answer phones
- Schedule, reschedule, and confirm appointments
- Ensure pre-visit requirements and authorizations are in place
- Verify patient insurance and update demographic information
- Collect copays
- Coordinate patient flow with nursing staff
- Keep the front desk and reception area organized and stocked
- Support other centers within the market as needed
Required qualifications
- 1–3 years of front desk or administrative experience in a medical or healthcare setting
- High School Diploma or GED
- Strong understanding of insurance verification, billing basics, and the patient intake process
- Proficiency in EHR/EMR systems and scheduling software
- Knowledge of medical terminology and patient-facing protocols
- Exceptional customer service and communication skills
- Ability to multitask in a fast-paced environment while staying organized and accurate
- Quick learning agility
- Adaptable and dependable
Benefits
- Medical, Dental, and Vision Coverage
- Prescription Drug Coverage and Telemedicine Services
- Health Savings Account (HSA), Health Reimbursement Arrangement (HRA), and Flexible Spending Options
- 401(k) Retirement Plan with Company Match
- Life, AD&D, and Disability Insurance
- Accident, Critical Illness, and Hospital Indemnity Coverage
- Fertility and Family Planning Support
- Tuition Reimbursement and Certification Assistance
- Continuing Education and Professional Development Resources
- Employee Assistance Program and Wellness Support
- Paid Time Off
- Volunteer Time Off and Charitable Giving Match
About the company
IVX Health is a national provider of infusion and injection therapy for patients managing complex chronic conditions. The organization is committed to supporting employees with meaningful work and professional development.