Tutor Matching Specialist

The role

You will guide families through the tutor selection and booking process. You will consult with parents and students on pricing, scheduling, and onboarding while managing account inquiries.

What you will do

• Guide prospective customers through the tutor selection and booking process via inbound phone and email
• Consult with parents and students to understand learning goals, scheduling preferences, and budget requirements
• Recommend tutors that best fit each family's unique profile and learning style
• Support customers to book their first tutoring session and coordinate calendar logistics
• Assist customers with account management, re-matching families, and resolving billing or refund inquiries
• Build strong relationships with customers by delivering exceptional service
• Collaborate with team members to improve customer experiences and streamline processes

Required qualifications

• Bachelor's degree
• Experience in customer service, customer success, admissions, enrollment, hospitality, retail, sales, or other customer-facing roles
• Excellent communication skills, particularly when speaking with customers over the phone
• Comfortable juggling communication across multiple channels, including email and chat
• Proven ability to build immediate trust and consultatively guide customers via phone, email, and live chat
• Strong organizational skills, with high comfort managing calendars and scheduling platform bookings accurately
• Ability to balance customer satisfaction with business goals
• Ability to work both weekday and occasional late shifts until early evening

Nice to have

• Experience handling customer support inquiries, including billing, refunds, or account management
• Passion for education, helping families succeed, and delivering an exceptional customer experience

Before you apply

• This position is subject to an Enhanced DBS Disclosure check with children's barred list check

About the company

IXL Learning is the country's largest EdTech company. Its products reach millions of learners through brands like IXL.com, Rosetta Stone, Wyzant, and Teachers Pay Teachers.