Customer Operations Executive, MyTutor

The role

You will support parents, pupils, tutors and schools through phone, email, and chat. You will also perform operational and compliance tasks to support the marketplace.

What you will do

• Own customer contacts end-to-end across phone, live chat, and email
• Handle queries across all customer groups
• Meet service level, customer satisfaction, and productivity targets
• Complete essential operational and compliance-related tasks
• Apply established processes and raise unclear guidance or risks
• Work with team lead and peers to manage workload
• Contribute to improving processes, documentation, or ways of working
• Build expertise in specific areas of Customer Operations

Required qualifications

• Bachelor’s degree
• Strong written and verbal communication skills
• Interest in solving problems and delivering positive outcomes for customers
• Ability to manage competing priorities, stay organised, and work across multiple channels
• High attention to detail
• Proactive mindset
• Willingness to learn new systems, processes, and subject areas
• Comfortable owning work, acknowledging mistakes, and using feedback

Nice to have

• Experience in a customer-facing or customer-adjacent role, ideally in a fast-paced service, operations, or marketplace environment

Before you apply

• This position is subject to an Enhanced DBS Disclosure check with children's barred list check

About the company

MyTutor is the UK’s leading online one-to-one tutoring platform and part of the IXL Learning family. IXL Learning is the country's largest EdTech company.