Teacher Membership Specialist

The role

The Teacher Membership Specialist supports schools and educators by responding to questions and solving problems. This person performs sales support tasks and assists customers with account purchases, upgrades, and renewals.

What you will do

• Handle inbound trial and small quote requests
• Answer inbound sales and product questions
• Provide pricing information
• Log customer communication in Salesforce
• Respond to membership questions
• Assist customers with account purchases, upgrades, and renewals
• Communicate key product features and benefits via email and phone
• Receive and assist with purchase orders, credit cards payments and checks
• Provide customer service to current and prospective customers
• Support IXL classroom and school site license accounts

Required qualifications

• Bachelor’s Degree
• 1-2 years experience in customer service, sales or educational organization
• Comfortable with technology
• Strong written and oral communication skills
• Prior experience with phone systems and communication via email
• Detail-oriented and exceptionally organized
• Exceptional critical thinking, research, and problem-solving skills

Nice to have

• Any K-12 classroom experience

About the company

IXL Learning is a global edtech leader and the country's largest EdTech company. They reach millions of learners through products like IXL.com, Rosetta Stone, Wyzant, and Teachers Pay Teachers.