IT Help Desk Specialist

The role

You will provide advanced technical support and mentorship to help desk specialists. You will oversee the deployment, maintenance, and troubleshooting of software, hardware, and operating systems on macOS, Windows, and Linux platforms.

What you will do

• Provide advanced technical support and mentorship to help desk specialists
• Deliver an exceptional internal customer experience with timely, professional, and effective technical assistance
• Oversee the deployment, maintenance, troubleshooting, and support of software, hardware, and operating systems on macOS, Windows, and Linux platforms
• Quickly and efficiently resolve complex support tickets involving hardware, software, and malware
• Assist in administering Google Workspace, Vonage phone system, Entra ID, and other critical office-wide systems
• Enhance documentation for processes, training, and internal resources
• Contribute to the technology integration of mergers and acquisitions across several business units

Required qualifications

• Bachelor’s degree in computer information systems or a related field
• 3-5 years of experience in help desk support
• Experience managing conference rooms and A/V equipment
• Excellent written and spoken communication skills
• Strong ability to prioritize tasks, use resources wisely, and drive process improvement
• Customer-centric attitude with a strong passion for helping others
• Passion for improving education through technology!

Benefits

• benefits

About the company

IXL Learning is the country's largest EdTech company. They reach millions of learners through a diverse range of products.