Senior Account Manager, MyTutor

The role

You will develop and manage relationships with school administrators across the UK to ensure customer satisfaction. You will handle renewals, expansions, customer retention, and engagement activities in an assigned territory.

What you will do

• Provide proactive communication to customers throughout the year
• Build strong relationships with key decision-makers
• Manage renewals including expansions and transactional components
• Work with field sales to develop and manage targeted campaigns
• Demonstrate technical and operational expertise of the MyTutor platform
• Align with internal IXL Learning systems and processes
• Develop understanding of customer needs to maximize product usage
• Communicate new product enhancements via phone and video conferences
• Conduct regular territory review meetings with internal stakeholders
• Track customer activities and opportunities in salesforce.com

Required qualifications

• BA/BS Degree
• 3+ years in Account Management/Customer Success, Renewal Sales or Inside Sales
• 5+ years of work experience overall
• Exceptional communication skills, written and verbal
• Strong presentation skills
• Energetic self-starter with a track record of exceeding goals
• MS Office, Google Suite computer skills
• Detail-oriented and exceptionally organized
• Exceptional critical thinking, research and problem-solving skills
• Proven ability to work effectively across teams
• Comfortable with technology and passionate about bringing technology into the classroom

Nice to have

• Classroom experience and/or a related educational field
• SalesForce experience

About the company

IXL Learning is a US-based global edtech leader with products used by millions of students worldwide. MyTutor is the UK's leading online one-to-one tutoring platform and part of the IXL Learning family.