Enterprise Account Manager, Rosetta Stone Europe (Germany)

The role

You will develop relationships with German- and Spanish-speaking customers across Europe to support the Rosetta Stone product line. You will be responsible for license renewal, upsell, customer retention, and engagement activities while owning a renewal and expansion quota.

What you will do

• Proactive outreach to customers through phone, email, and targeted campaigns to secure license renewal and drive expansion
• Consult on purchasing options, prepare pricing proposals, and follow up through close
• Develop understanding of customer needs to maximize product adoption, usage, and engagement
• Coordinate, deliver, and track implementation services for strategic accounts
• Understand Rosetta Stone Language programs, technical and operational facets, and internal systems
• Communicate new product enhancements and benefits to existing customers
• Analyze account data and usage for customer consultations
• Run regular business reviews with HR, L&D, procurement, and executive sponsors
• Develop and manage targeted campaigns to upsell and expand within existing accounts
• Identify and drive cross-sell of Emmersion language assessment

Required qualifications

• Bachelor's degree
• Business-fluent German and Spanish (C1/C2)
• Fluent English
• 3-4 years of experience in Account Management/Customer Success, Renewal Sales, or Inside Sales
• Demonstrated ability to communicate, present, and influence
• Strong data analysis skills
• Proven organizational skills
• Strong written and verbal communication skills
• Experience with Salesforce or a comparable CRM

Nice to have

• French and/or Italian
• Experience selling to HR or L&D buyers
• Familiarity with the CEFR framework

Benefits

• benefits

About the company

IXL Learning is the country's largest EdTech company, reaching millions of learners through products like IXL.com, Rosetta Stone, Wyzant, and Teachers Pay Teachers.