IT Operations Engineer

The role

As an IT Operations Engineer intern, you will support, configure, and operate multiple systems across technology stacks including desktop engineering, network, and application platforms. You will work on real-world projects and help make improvements to the office environment.

What you will do

• Responding to technology support requests
• Building and configuring Windows and Linux devices
• Supporting Windows domain infrastructure
• Monitoring and supporting systems
• Helping with projects to optimize the way we work using tools like PowerShell
• Troubleshooting in real time
• Engaging with end users
• Diagnosing, troubleshooting and resolving technical issues at the desktop, server and network levels
• Developing and maintaining technical documentation

Required qualifications

• Knowledgeable of computer hardware components and how they interact with each other
• Familiar with the Windows operating system
• Interested in learning about networking, programming or system administration
• Eager to help people and solve problems
• Able to communicate clearly and respectfully
• A reliable team player
• Comfortable working in a fast-paced environment
• Humble and unafraid to ask questions and admit mistakes
• Able to deconstruct technical problems
• Willing to take a hands-on approach to gain experience in diagnosing, troubleshooting and resolving technical issues at the desktop, server and network levels
• Able to develop and maintain technical documentation
• Fluent in English

Nice to have

• Some familiarity (either personal, academic, or professional) with a scripting language, such as PowerShell or Bash

About the company

Jane Street provides an educational internship experience where interns are paired with full-time employees who act as mentors.