Unified Communications Engineer

The role

The Unified Communications Engineer will grow, monitor and manage global voice and video infrastructure. This role involves deploying UC products, executing configuration changes, and serving as an escalation point for users.

What you will do

• Grow, monitor and manage global voice and video infrastructure
• Improve tooling and monitoring
• Deploy UC products and services
• Execute software and hardware configuration changes globally
• Minimize downtime for collaboration services
• Monitor alarms generated by voice and video systems
• Juggle project-related tasks
• Serve as an escalation point for users and other technology groups
• Interface with IT Operations, Cybersecurity and Networking teams
• Provide capacity planning, develop standards and improve documentation

Required qualifications

• 7+ years of in-depth experience configuring and supporting the Cisco UC and Collaboration Product Suite in a multi-cluster environment
• Cisco Unified Communications Manager versions 14+
• Cisco Meeting Server
• Cisco Expressway
• Excellent knowledge of SIP, including implementing Session Border Controllers and PSTN SIP trunking
• Deeply experienced with upgrading and maintaining Cisco UC products, including supporting phones, softphones and video conferencing endpoints
• Knowledgeable about UC compliance products
• Experienced with modern voice recording platforms (Verint, NiCE, Red Box, etc.) and messaging archiving products (Movius, LeapXpert, Smarsh, etc.)
• Knowledgeable about Cisco APIs related to UC products
• Experienced with creating API automations using Python, PowerShell, etc.
• Experienced with integrating cloud-based conferencing technologies (Webex, Zoom, Teams, etc.) with on-premise infrastructure
• Comfortable troubleshooting custom API-based integrations with UC products and services

About the company

janestreet is a firm with a large IT group including UC, IT Operations, Cybersecurity and Networking teams.